A Subscriber Identity Module (SIM) is a removable card for cell phones that use the GSM (Global System for Mobile communications) mobile network. The SIM card allows users to change phones by simply removing the SIM card from one cell phone and inserting it into another cell phone.
An unlocked cell phone is not tied to any particular phone network. You can insert any SIM card into an unlocked phone and connect to the appropriate phone network operator. Your phone may be locked if it was not purchased from us. To check if your phone is locked, call your mobile service provider. The basic SIMsmart prepaid Europe Phone will not operate in the US. This phone only operates in regions using Dual Band frequencies (900/1800MHz).
Free SIM cards are supplied with all of our phones, just add the amount of credit you require. If you only require a SIM card, you must purchase a minimum of £10 equivalent credit.
No. With SIMsmart prepaid there are no contracts and no minimum commitment required.
You can use a SIMsmart prepaid SIM in in over 30 European countries and many more around the world. Please visit www.simsmartprepaid.com/support/callrates for rates and details.
Please check to make sure your phone operates on the frequencies supported in your destination country. The basic SIMsmart prepaid Europe Phone will not operate in the US. This phone only operates in regions using Dual Band frequencies (900/1800MHz).
Your phone may work while in port. Your phone will not work while at sea unless the cruise ship has installed the technology to support a local cellular network. Check with your cruise line to learn if they have cellular service while at sea and what roaming rates may apply.
Yes, we will prompt you to purchase a US/Euro travel adapter when you add a phone to your basket. All our phones have a UK three-pin charger. If you already have a travel adapter, you can remove this item from your basket.
If your SIM/phone is lost or stolen, please contact firstname.lastname@example.org and we will deactivate your SIM card. Phone numbers and credit cannot be recovered, please place a new order.
You can avoid unnecessary roaming charges by:
SIMsmart Prepaid works with most phones including iPhone and Android handsets. To ensure you get the correct SIM for your handset, select your SIM type from the drop down list on the SIM product page. You can choose from a standard size SIM, Micro SIM or a Nano SIM. Please refer to your handset manual to see which SIM type you require.
The handset must be unlocked for use on any network. The basic SIMsmart prepaid Europe Phone will not operate in the US. This phone only operates in regions using Dual Band frequencies (900/1800MHz).
Yes, by default it is 0000. However, it is possible to lock your SIMsmart prepaid SIM by entering the wrong PIN number 3 times or more. If this occurs, you can recover your PUK number by contacting SIMsmart prepaid Customer Support at email@example.com.
When you use your SIM card outside of the region specific zones, you will be charged International Roaming Rates, which vary from country to country. Please visit www.simsmartprepaid.com/support/callrates for details and rates on roaming.
During the checkout process you can select your shipping speed including next-day and Saturday shipping.
Our shipping costs start from $10 for tracked shipping of a phone. We offer upgraded services such as next-day and Saturday shipping at an extra cost. Total shipping charges are calculated in your basket. Additional phones in your basket incur a small additional shipping charge per phone.
Our shipping time estimates are based on working days (with the exception of Saturday shipping) on orders placed before 3pm EST.
All of our SIM cards carry a European number. When you receive your SIM card and/or phone, your number will be clearly displayed on your SIM card pocket on your Welcome letter. All of your active numbers are also listed in your online account at www.simsmartprepaid.com.
No, the good news is that we will automatically connect you on to SIMsmart prepaid's partner network. Therefore you do not need to do anything. Just switch on the device and the SIM card will update.
SIMsmart prepaid is a seamless callback service. You dial a number from your phone as usual, SIMsmart prepaid picks up your call, connects it to the number you dialed and calls you back, connecting the two ends of the line. This ensures that the call travels exclusively through our partner networks, generating the up to 85% savings AND ensuring superior sound quality no matter where you are. Simple.
SIMsmart prepaid is designed to work with all mobile phone handsets. Very few mobile phones will not work with SIMsmart prepaid at all.
Locked phones: SIMsmart prepaid works only in unlocked mobile phones. When you insert your SIMsmart prepaid SIM in a locked phone, you may see a message like this: "Restricted SIM", "Insert correct SIM", "SIM registration failed". Please contact your network to have the phone unlocked.
Some Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A small number of handsets or older style phones (8 years +) may require a different dialling method when making calls with SIMsmart prepaid. Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.
SIMsmart prepaid does not expire. There are no subscription or maintenance fees and as long as you use your SIMsmart prepaid SIM at least once every 6 months with a connected call, all your credit will remain active for your next trip!
SIMsmart prepaid is compatible with BlackBerry devices. You can make and receive calls as well as receive and send SMS messages. You can also access the Internet, if you install a third party web browser , e. g. Opera or Bolt. Then enter SIMsmart prepaid GPRS settings in your Blackberry by selecting Menu – Options – Advanced Options – TCP IP.
SIMsmart prepaid does not support Blackberry Data Service and hence you cannot send and receive emails or use Blackberry Messenger.
For Japan and South Korea your mobile phone should be 3G compatible (2100Mhz).
For a list of international dialing codes, please visit simsmartprepaid.com/support/dialingcodes for full details.
To use the numbers in your phone's memory ensure that you save the numbers with the international prefixes included.
eg. +44 20 1234 1234
For a UK Number
eg. +1 212 234 1234
For a USA Number
To call your SIMsmart prepaid SIM, friends and family should dial + or 00 and your SIMsmart prepaid number 372 XXXXXXXX. Your SIMsmart prepaid number is written on the plastic holder of the SIM card. eg. 00372 51234567
The SIMsmart prepaid service is provided with a European number. This is why all SIMsmart prepaid numbers have +372 country code. When someone is calling a SIMsmart prepaid number, the call is charged like a call to an European mobile (rates vary according to service provider).
The same as you would normally, except always use the international dialing prefix code, then the number you want to send the message to. To text a US number, send your message to the number including the international dialing code e.g. 001 234 567 8910 or +1 234 567 8910.
For a list of international dialing codes, please visit simsmartprepaid.com/support/dialingcodesfor full details.
When you use SIM for the first time, you will automatically receive configuration settings. To change settings manually, refer to your handset instructions and change the following:
When you use SIMsmart prepaid for the first time, you will also automatically receive configuration settings for multimedia messages. To change settings manually, refer to your handset instructions and change the following:
Select the SIMsmart menu and immediately access the following options:
The calling rates depend on the country you are travelling in. E.g. if you're in China, you pay nothing for incoming calls and flat per minute rate for all outgoing calls. It doesn't matter where you're calling: to China, the UK, or anywhere else in the world.
However, there are a few destinations with additional rates. If you call from anywhere to one of these places, there is an extra rate addition to an outbound call price.
Please visit www.simsmartprepaid.com/support/callrates for details and rates. We are always renegotiating and updating our rates, which means that you will be able to talk longer in the future for the same money.
Call-Waiting can be enabled or disabled in the menu of your handset, please refer to the phone's manual.
When the call-waiting feature is activated, the active call can be placed on hold while another incoming call can be picked up. After finishing the conversation the user can return to the first call. Moreover, it is possible to place the active call on hold, dial another number and after talking come back to the first call. Please note that if the feature is active and the user places the call on hold, both calls will be billed: the one that is active and the one that is placed on hold.
During the time between the trips, you can redirect calls coming to your SIMsmart prepaid number to any international number. There is no additional cost for redirection to numbers of over 120 countries.
To activate call redirection
To disable call redirection
SIMsmart prepaid offers a voicemail service that handles incoming calls when you are unavailable or busy.
How to activate voicemail
How to deactivate voicemail
How to check the number of voicemail messages
How to listen to your voicemail messages
Yes. 112 in Europe, 999 in the UK and 911 in the US all work. The basic SIMsmart prepaid Europe Phone will not operate in the US. This phone only operates in regions using Dual Band frequencies (900/1800MHz).
No. SIMsmart prepaid does not support dialing to 800/900 (Freephone/Premium) numbers.
*Refund period applies for 14 days from the date of purchase. Satisfaction guarantee refund applies to a maximum of £10 credit and refund of the phone. The phone must be returned in its original packaging and in an 'as new' condition. SIMsmart prepaid will not refund shipping charges as part of this guarantee.
**A minimum credit amount applies.
In order to be able to access data on your Android phone using the SIMsmart Prepaid SIM card you need to edit your connection settings on your phone.
Android version 4.1 and above: Browse to Settings > Connections > More Networks > Mobile Networks > Access Point Names
From the APNs menu, choose to add a new APN by tapping the Menu button > New APN.
Enter the relevant details as shown in the screen shot below.